The Problem?
Flying can be stressful for travelers, and even more stressful for the agents who care for them. Missed flight, lost luggage and ticketing complications are all common inquiries that put customer loyalty at stake. Customers want convenience, speed and quality in airline conversations, but delivery is far from easy. On average, agents spend 20% of their time trying to understand the customer’s problem and finding a solution.
Faster, personal responses
Woveon Airlines conversation management software uses AI and machine learning to organize customer interactions and data to extract the most relevant information to a particular conversation in real time. If ‘lost baggage’ is mentioned in a conversation, Woveon will bring up the customer’s last flight details, their bag tag numbers, as well as their address to help an agent provide faster responses to a distressed customer. We help airlines give loyalty-inspiring customer experiences.
Provide faster and more personal responses
Speak to a conversation expert to find out how.