Entries by Michelle Chen

Senior Full Stack Developer

Work on helping shape how customer conversations can be managed better using AI and UX. Be part of a young startup that is making an impact in the world. We use AI/ML and UX to revolutionize the way businesses talk with their customers. We want Full Stack Developers who want to be part of a […]

Experienced React Frontend Developer

Work on helping shape how customer conversations can be managed better using AI and UX. Be part of a young startup that is making an impact in the world. We use AI/ML and UX to revolutionize the way businesses talk with their customers. We want Full Stack Developers who want to be part of a […]

Woveon works with an Australian retail bank to provide an AI-assisted Digital Concierge

SYDNEY – February 14, 2019 – One of the largest retail banks in Australia has a new tool to improve customer onboarding experience across their physical and digital channels. In a proof of concept, Woveon has deployed a solution that creates an architecture for a digital concierge for customers in personal, business and wealth banking […]

Woveon named Best AI Startup at GITEX DTCM Future of Tourism Challenge

DUBAI – October 17, 2018 – Woveon, a conversational technology for customer intelligence wins the award for Best AI startup in the DTCM Future of Tourism Challenge at GITEX Technology Week in Dubai. The Futurism of Tourism Challenge was launched by the Department of Tourism and Commerce Marketing (DTCM) with its partners Emaar Hospitality Group and […]

Customer Service: Its Importance and Value

Customer service is often overlooked by many companies because it’s hard to measure the direct value of providing great customer experience. In today’s highly competitive market, businesses have to make tough calls on what to focus on next to survive, and unfortunately, providing customer satisfaction is usually on the lower end of the list. Learn […]

Has customer service and experience changed? What’s next for your business?

Guest Blog By Cassie McInnes That is a very good question! The answer is yes, and no. I’ll explain why. Why the meaning of customer service and experience hasn’t changed The description of ‘customer’, ‘service’ and ‘experience’ remains the same in the dictionary: Customer: Someone who buys goods or services from a business or a […]