Artificial Intelligence is certainly not a new concept by any means. AI has increasingly begun to take over multiple aspects of business management, marketing and sales in the recent years, more specifically, lead generation for B2B marketing in the form of multiple lead generation software which is available online. Improve Your Customer Conversation. Request a […]
Guest blog by Colin Priest There’s an industrial revolution under way in businesses across the world, and it is all about automation. Businesses are embracing machine learning and artificial intelligence to make better decisions automatically. And the reason for this revolution is the comparative strengths of humans and computers. Computers are strongest at repetitive tasks, […]
Guest post by Nine Connections Is Customer Service dead? The other day, my 73-year old father, was grumbling about something he read in the news about automation of processes at the local bank. “People don’t talk anymore. In my day, customer service meant talking to someone, saying hello, asking how your day was. Now it’s a […]
Article by Adam Rawot, CEO Woveon I remember reading an article almost ten years ago talking about how teens were sending over 40 texts a day on average. The tone of the article was incredulous, but the statistic pales in comparison to how we exist online now. Speaking personally, it’s not implausible I send off […]
Machine learning. Yes, it’s one of the most popular buzzwords in tech today. And no, it does NOT involve robots replacing humans and sitting in classrooms. We’ve gathered 6 of the best machine learning courses for someone who has no idea what machine learning is. According to TechTarget, “Machine learning is a type of artificial […]
A must-read guide for enterprises with billions of conversations and millions of customers. Enterprises are much more overwhelmed with conversations than ever before. Not only do they have to actively respond to customers over a myriad of channels like email, phone, social and livechat, they’re expected to give personal, relevant and fast responses. To tackle […]
Artificial Intelligence and Machine Learning may seem like buzzwords, but they are potent technologies whose capabilities businesses have yet to fully understand. We can safely say that these technologies will end up revolutionising not just technology but the whole world, and this is not an overstatement. These technologies promise to be so destructive that businesses […]
Artificial Intelligence (AI) and machine learning (ML) is all the buzz right now, and rightfully so with the significant contributions it has made to redefining many aspects of business. However, many people are still skeptical about the application of AI and ML to enhancing customer experience. Some would argue that machines cannot possibly take over […]
If you consider the world of science fiction as depicted in movies and on television, you’d think that Artificial Intelligence and its uses would be something quite similar to what we saw in ‘I Robot’. That’s what most of the world thinks, actually. In reality, though, experts’ belief is that artificial intelligence is akin to […]
Recently I wrote an article for LinkedIn titled “Can we maintain the human touch with customer service?” I couldn’t help think about how fast we are moving with Artificial Intelligence that the question still remains, I am not worried about 5 years from now or what new customer interactions will be digital, but how will […]
