Reduce customer effort by allowing customers to talk to, buy from and engage with you where they are.
Ensure customer satisfaction and fast problem resolution times with our intelligent routing system, matching conversations to most appropriate agents.
Customer Data Democratisation
Provide seamless experiences by having visibility across a customer’s historical conversations, purchases and interactions all in a single view timeline.
Collaborate with colleagues across departments to solve difficult customer issues.
Have visibility across all customer data by integrating customer data systems you already use with our API and SDK.
Better understand your customers with tagging capabilities and analytics. Conversations are tagged with secondary details like a customer’s sentiment or behaviour, allowing for in-depth segmentation or mining.