Conversations In One Place

We live in a conversational economy. Customers want to chat, buy and receive updates from mediums they use daily – messaging platforms. Reach them where they want to be reached, without having to stretch your resources managing multiple channels. Woveon connects all your messaging channels to reduce frictions in customer experience.

What Can I Connect?

  • Email
  • Social Media
  • Live chat
  • SMS
  • Phone
  • And More!

How It Works

1. Connect Your Messaging Channel

Connect all the messaging channels you use to connect with your customers through our readily available plugins.

2. Your New Conversation Warehouse

Once the channels have successfully connected, your conversations from all the messaging channel starts appearing in a stream on Woveon. These can be sorted by channel, time period, who it’s assigned to, and what sort of conversation it is (complaint, inquiry, feedback).

Features

Multichannel Engagement
Reduce customer effort by allowing customers to talk to, buy from and engage with you where they are.

Intelligent Routing
Ensure customer satisfaction and fast problem resolution times with our intelligent routing system, matching conversations to most appropriate agents.

Customer Data Democratisation
Provide seamless experiences by having visibility across a customer’s historical conversations, purchases and interactions all in a single view timeline.

Collaborative Environment
Collaborate with colleagues across departments to solve difficult customer issues.

Integration Friendly
Have visibility across all customer data by integrating customer data systems you already use with our API and SDK.

Conversation Analytics
Better understand your customers with tagging capabilities and analytics. Conversations are tagged with secondary details like a customer’s sentiment or behaviour, allowing for in-depth segmentation or mining.