Powerful Analysis

Most enterprises already have huge amounts of data collected on their customers, but whether the data is being used efficiently is a different matter. Woveon collects, cleans and processes customer data from multiple sources to produce insights that update real-time.

Where Does The Data Come From?

Woveon connects your existing customer data platforms to extract information relevant to a customer conversation.

  • CRMs
  • Sales software
  • Marketing software
  • ECommerce software
  • And more

How It Works

1. Connect Your Messaging Channels

Connect all the messaging channels you use to engage with your customers through our readily available plugins.

2. Connect your Customer Data Platforms

Connect your existing platforms that have customer data, like Salesforce, Zendesk and Shopify. These can be connected through our readily available plugins or through our flexible API and SDK.

3. Let The Magic Work – Customer Analysis

Woveon’s algorithms provide real-time insight on your customers as you interact with them over multiple channels. It will help you segment, track problem areas, understand customer behaviours and customize to metrics relevant to your business.

Features

Customer Analysis
Find new customer insights with customer data originally in unconnected systems. This connection provides holistic understanding of context, behavior and patterns for better conversational experiences.

Customizable Dashboards
Easily customize dashboards to reflect metrics and insights relevant to your business needs.

Real-time Information
Analytics dashboards are updated as the information comes in and produces

Customer Data Ingestion
Make more sense of customer data. Data from different customer sources are cleaned up and normalized for intelligent response suggestions, segmentation and analysis.

Data Democratisation
Provide seamless experiences by having visibility across a customer’s historical conversations, purchases and interactions all in a single view timeline.

Integration Friendly
Have visibility across all customer data by integrating customer data systems you already use with our API and SDK.