Customer service, the faces behind the business. When hiring customer service representatives, it is important to look for people that will represent your company well. They are one of a few direct contacts that your customers will get. Because of this, it is extremely important to leave a good impression. Having friendly and helpful service […]
The one key area that you need to look at when you want to run a successful business is ensuring that you can keep your clients happy. When your clients are happy they will look at your lead generation, customer service and marketing efforts as a source of validation that all the hard work your […]
Looking for a job in customer service? Looking to hire new customer service representatives? When it comes to service, there are certain customer service skills every representative must master. They make customer interactions quicker, uplifting, and successful. So stick around and let’s find out what makes these customer service representatives so successful. Learn how Conversational Technology works, […]
One of the keys to maintaining a thriving business is a steady customer base. The Pareto principle states that 80% of business comes from only 20% of customers. This exemplifies the importance of your customer loyalty. Add to this the fact that the cost of attracting new customers is almost 6x’s more expensive and you […]
Want to know the top 5 traits of highly motivated and successful employees? Want to know where to start looking to ensure you have hired an A+ team? Summarized from various leadership conferences, case studies, and networking with rectuiters, I will save you weeks and months of anguish with the top list of qualities that […]
A company’s most important feature, without a doubt, is its product. If there is no desire for the product, a business will not succeed. But what else makes companies stand out from others? The secret lies in customer service. Read on to find out about some secrets of customer service and one business, Woveon, that […]
