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Want Your Customer Service To Be Sustainable? Be Dynamic

Posted on by David Dinh

Guest blog by Jemma Martin Customer service is subjective. It’s no longer about responding in the ‘right’ way. There is no such thing. It’s about having the ability to be agile enough to facilitate the right answer in the right moment. Because every customer will want something different, depending on the product, the medium, the […]

One Company – Multi Customer Channels

Posted on by David Dinh

When someone mentions a retail store, you’ll most probably imagine a building, amidst a crowd of parked cars. A clear picture of aisles and aisles of different products will cross your mind. And then you would also imagine some of the other shoppers you’re likely to meet there. This might ring true for many people […]