Conversation Warehouse

Manage Email, social, chat, sms, phone all on one platform.

How It WorksFind Out More

Multichannel Conversations

Email, social, livechat, SMS, phone all in one place. Reply to your customers regardless of where they are.

Customer Data Warehouse

Holistic view of your customer, their interactions and transactions across sales, marketing, support and customer service.

Intelligent Messaging

AI and machine learning models learns what converts customers, predicts bottlenecks and implements proactive customer engagement.

Weave Together Relevant Conversations

Woveon stitches together conversations relevant to the customer or topic so your team can continue engaging with customers seamlessly. A customer can bring up multiple issues over multiple channels in one conversation. Woveon intelligently separates conversations about different issues and combines conversations about similar issues so your team can get to problem resolution faster.

We create relevant streams of conversations whether they are chat, sms, emails or phone conversations. Your team can collaborate on conversations without the need to switch between multiple platforms.

Multichannel woveon social sms email chat phone

Learn how to data warehouse your customer conversations

Data Warehouse Customer Conversations

Woveon acts as the hub of all customer conversations going through your organisation. From system notifications, updates and invoices to direct conversations with the business from SMS, telephones, emails and other integrated systems, we connect it all. Woveon sits on top of legacy and existing sales, marketing, support and customer facing systems to bring this all into one interface.

Create Intelligent Customer Data

Using AI and Machine Learning, Woveon learns as your team takes on more customers. With every increase in customer conversation, the system can better produce suggested responses that help with converting leads, boosting customer satisfaction and putting out potential problems before they happen.

Merge Customers Across the Organisation

Resolve Problems Faster

Did you know support teams usually spend more time jumping across platforms investigating an issue instead of replying to a customer? With customer conversations, profiles, transactions and browsing data all in one place, staying on top of the investigations has never been easier!

Uncover New Sales Opportunities

Sales opportunities can come from any channel, but some don’t even make it to the sales team. Woveon connects customer conversations to the sales team’s preferred platforms, like Salesforce, Hubspot and Pipedrive, so no opportunities are lost.

Manage Multiple Channels

Does opening up new channels for marketing like SMS, Messenger and Wechat sound like too much all at once? Woveon makes managing marketing channels easy with a single platform and highly customizable workflows.

Collaborate and Teamwork

The speed that your business can operate is the speed that information can travel from one department to another. Communicating across different departments and channels shouldn’t be hard. Teams can use whatever channel they want and still be on the same page.

Integrate Enterprise Applications

Our flexible open source API connects lots of systems (and growing!). Using Woveon, teams can send and receive information directly from systems you already use. This integration between tools brings context to your messages and allows for cross-platform customer data analysis.

Let our experts help you.
No obligation consultation