Billions of conversations. Millions of customers. Single Customer View.
Customer Business Intelligence
Customer Business Intelligence
We aggregate all the billions of customer data from conversations, transaction and analytics systems, and then stitch relevant customers to provide a powerful single customer view
Why Woveon?
Woveon is the only technology that has the power and efficiency to stitch billions of customer data points such as live conversations with internal data systems to suggest optimal response workflows, recognizes compliance violations, and automates repetitive agent research. Companies use us to enhance their existing live chat, AI services and business automation processes.
Customer Information
Without siloed information and disjointed interactions, organizations can better serve customers with a holistic view of their customer journey. See any customer’s relevant conversational, transactional and behavioral data in a single customer view.
Check out what we connect.
Seize Opportunities
Using AI and machine learning, Woveon searches across millions of customer data points to identify untapped opportunities for maximizing revenue. It will prompt agents to act on these by generating suggested responses that has historically produced higher rates of success.
Get to the right customer with the right offer, at the right time.
Centralized Customer Data
Empower teams to work more efficiently and accurately with all customer information in one place – conversations, transactions, and behaviors. Woveon stitches together disparate profiles across systems, match profiles with associated conversations and cross-analyze with other relevant information all on one platform.
