Single Customer View
Get a holistic view of the customers, their interactions and transactions across the entire organization.
What is Woveon?
Woveon is a conversational technology that absorbs and analyzes billions of conversations, giving an organization unrivalled business intelligence to win in the market.
By prioritizing customer inquiries with artificial intelligence and automating aspects such as complaint investigation and analysis, Woveon enables companies to strategically interact with customers and engage in effective courses of response.
Vision
We want to create a world where business to customer conversations can be as smooth and personal as one-on-one conversations.
It’s hard for organizations to have personal and relevant conversations with all of their customers, yet it can be detrimental if they don’t provide great experiences. We want to help companies take control of their conversations, to give customers the experience they deserve, while ensuring interactions align to business goals.
Intelligent Response
Know what lines work best to make customers happy, resolve their problems and win an upsell. Deliver superior conversations with AI assistance.
Dynamic Analytics
Harness the power behind customer conversation data, open up new revenue streams and uncover which customers need priority.