The Problem?
The customer team has their CRM. The sales team has their lead software. The marketing team has their marketing software. The same customer is across all of them, but the business has no clue. Within every 10 customer conversation, there are 4 that have potential customer opportunities not taken because the agent has no idea about the customer’s interaction with the company, let alone how to use that information to seize an opportunity.
The Solution
Woveon eCommerce conversational customer support software stitches together a customer’s conversational, transactional and behavioural data to produce a holistic view of their journey. Using AI and machine learning, Woveon provides calculated suggested actions, responses and analytics to capture that opportunity.
Know what to say, and when
Woveon’s intelligent response feature acts as an agent’s AI-powered assistant, providing the necessary information needed to make an unhappy customer happy, respond swiftly to time-sensitive issues or seize an upsell opportunity they didn’t see before. Empower your customer care agents to take up opportunities and maximize revenue.
Open new revenue streams
With customer conversational, transactional and behavioral data in one place, Woveon easily find new customer opportunities that may not have been explored. Using machine learning, Woveon connects customer data points to find trends, patterns or untapped opportunities that help generate revenue.
Mitigate and manage your compliance risks in real-time.
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