What is Woveon?
Woveon is a conversational technology that absorbs and analyzes billions of conversations, giving an organization unrivalled business intelligence to win in the market. We help enterprises take control of their conversations – to provide exception experience, audit for compliance and maximize revenue.
Who is Woveon for?
Woveon is for organizations who are struggling to manage billions of conversations and millions of customers, and need assistance keeping interactions fast, personal yet profitable. Our customers have typically been in financial services, eCommerce and airline industries.
How hard will it be for me to use Woveon if I don’t code?
Woveon was built with the customer-facing agent in mind. No coding is necessary. We put the analysis and execution power back in the hands of those who know customers best.
Will Woveon replace the CRM I’m already using?
No, Woveon connects with CRMs and other customer data systems to support customer communications. The customer data is digested to produce intelligent responses that provide customer satisfaction, are compliant and generates revenue.
Is it easy to integrate with Woveon?
From the ground up, Woveon was designed to integrate with a variety of new and legacy data sources and business practices in the Banking and Financial enterprise market. We are continuously expanding our Plugin Marketplace offerings, partnering with PaaS messaging systems when a native solution does not yet exist. We are committed to expanding our integrations and have Open Sourced our WoveonEngine to support our customers and speed integrations.
How secure is Woveon?
Woveon uses industry best practices, architectures and strong encryption to create layers of security to protect our customers and their data. We’re committed to ensure the project will be certified SOC2 Type II and GDPR compliant.