Woveon Blog

Epic Customer Support Fails


[Customer Service Fails]

Our world, filled with viral videos, constant facebook and twitter updates, and an unimaginable amount of snapchats being sent out, requires companies to be more responsible for their customers. With the click of a button a company's reputation can be put to the test with millions of people viewing their services and interactions online. The importance of customer support is on the rise with increased visibility between customers and businesses. 

Why is Customer Service Even Important?

In a world that is so well connected and competition only a click away, customer service is an ever increasingly important aspect to your business. Robert Adams, a serial entrepreneur describes the importance of customer service as, "Anyone who is serious about making considerable headway in business needs to understand why customer service is so important. It's not just for all the obvious fiscal reasons. It goes far beyond that. It delves into the very existence of who we are and why we do the things that we do. The way we treat our customers is indicative of the way we look at things in life. Are we short-sighted, merely searching for the next pay day, or does our vision give us a deeper understanding of the long-term implications of our actions? Clearly, if you want to make strides today, you really do have to place the customer on a pedestal.

5 Proofs That Good Customer Service is the Reason Your Business Flourishes

"These days, offering a great product or service, even if it's at the best price, may not be enough to win and retain customers. The modern customer has come to expect excellence in customer service and it seriously impacts their purchasing decisions. For instance, research shows 55% of consumers are willing to pay more for a guaranteed good experience. And companies are on the hook for providing that good experience, given that it's six to seven times more expensive for companies to win new customers than keeping existing ones. Good customer service pays."

How To Do Customer Service The Right Way

Customer service is an extremely important part of a business. Your product is what catches your customers attention, and your service is what keeps them loyal. A strong company will already have great customer relationships. But a smart company will always be asking "What is good customer service?" If you are not constantly on the lookout for opportunities to improve your customer service, then your relationships will stagnate. Here are a few customer service tips for identifying ways to better serve customers.

Hack: Lazy Customer Service Tips To Get The Most Loyal Customers

One of the keys to maintaining a thriving business is a steady customer base. The Pareto principle states that 80% of business comes from only 20% of customers. This exemplifies the importance of your customer loyalty. Add to this the fact that the cost of attracting new customers is almost 6x's more expensive and you have a powerful incentive to keep that core group of customers happy.

If your business's goal is to live long and prosper, then any efforts toward building customer loyalty will certainly pay off. Following are 7 tips to increase and maintain greater customer loyalty.

Plan how you will gain customer loyalty with this Customer Service Template. 

How Do You Know If The Customer Service Representative You're Hiring Will Boost Customer Loyalty?

Posted 02 Aug / By Michael Trahan / In careers,


Customer service, the faces behind the business. When hiring customer service representatives, it is important to look for people that will represent your company well. They are one of a few direct contacts that your customers will get. Because of this, it is extremely important to leave a good impression. 

Tabatha Naylor writes, "Customers don't buy from businesses they don't trust, end of story. Luckily, building trust in a customer/business relationship doesn't have to be difficult. While it does take effort, the steps to get there are easy if you are willing to be open, honest, and efficient when communicating with customers." Finding people to hire for your customer service team is extremely important and these are some of the traits you should be looking for. 

AI Technology and Customer Service

Recently I wrote an article for LinkedIn titled “Can we maintain the human touch with customer service?” https://www.linkedin.com/pulse/can-we-maintain-human-touch-customer-service-david-dinh I couldn’t help think about how fast we are moving with Artificial Intelligence that the question still remains, I am not worried about 5 years from now or what new customer interactions will be digital, but how will businesses maintain the reality check with their customers? Surely digital chat bots and automated ticketing systems will ask random customers surveys about what they thought about their service response and the level of happiness to refer another customer. To implement is very easy but to keep the human connection with your customers will be the challenge.

Woveon is Your Customer Service Strategy

You can have every product that anyone could possibly want, but if you don't treat your customers well, you can kiss your business goodbye.

Larry Myler from Forbes writes, "As the old verse goes, "Make new friends, but keep the old. One is silver, the other gold." Similarly, a long-term customer is of more value than a single-deal customer, and it's a lot less expensive to keep a current customer than to acquire a new one. This is not to say that we shouldn't go out and get new customers, but if we can keep a larger percentage of those customers for a longer life cycle, we build on a revenue foundation that is more profitable and predictable." With that said, retaining customers should be a top priority among businesses and great customer service can help accomplish this goal.

Luckily, Woveon is here to help. Woveon is an easy-to-use online application providing businesses a centralized location to manage their customer channels, such as social media, emails and phone calls. Using machine learning, social listening, a wide breadth of data, and a clean user interface, Woveon helps prioritize inquiries, identify valuable customers, and suggest personalized content. It levels the playing field for small businesses to compete with larger social media teams and helps enterprises visualize customer journeys. It simplifies online customer relations and makes businesses more efficient in managing the touchpoints they have with customers. Woveon strives to ensure businesses can scale and respond back to all their customer inquiries.

5 Trialed and Tested Customer Service Strategies That Work!

[Customer Service Strategies]

Customer service is often thought of as a not so important part of the business. They simply talk to angry customers, right? Today, the importance of customer service is at an all time high. Customers are so easily connected over the internet, and your competitors are a mere click away. Your company must offer superb products, and a staff to back up your brand. Here are a few tips and tricks to boost your customer service!

Optimize Your Webpage in These 5 Ways

Subscribe to Blog