That is a very good question! The answer is yes, and no. I’ll explain why.
Why the meaning of customer service and experience hasn’t changed
The description of ‘customer’, ‘service’ and ‘experience’ remains the same in the dictionary:
Customer: Someone who buys goods or services from a business or a person who has a particular quality.
Service: The action of helping or doing work for someone.
Experience: Direct observation of or participation in events as a basis of knowledge.
I like to keep service simple, because it is. (Except it is so simple, it often gets missed).
Service = kindness.