News about Woveon

Woveon works with an Australian retail bank to provide an AI-assisted Digital Concierge

SYDNEY – February 14, 2019 – One of the largest retail banks in Australia has a new tool to improve customer onboarding experience across their physical and digital channels.

In a proof of concept, Woveon has deployed a solution that creates an architecture for a digital concierge for customers in personal, business and wealth banking sector. The project scope involved over 500 branches and impacted over 1.6 million customers spread across multiple states.

The technology formed the backbone for aggregating financial planning and wealth management conversations, which allowed for millions of conversations to be stitched and analyzed at scale. Woveon’s Single Customer View helped the bank keep a consistent and accurate record of customers across their internal systems, while providing a shareable holistic view for customers who were handed over to external financial planners.

The result was discovery of untapped revenue and improvement of operational efficiencies. By prioritizing ongoing conversations, investment opportunities and financial best practices, the bank was able to seize unrealized customer opportunities.

The company is continuing to explore rolling out the technology across other channels  departments including compliance, according to the bank.

About Woveon

Woveon is a conversational technology that absorbs and analyzes billions of conversations, giving an organisation unrivalled business intelligence to win in the market. By prioritizing customer inquiries with artificial intelligence and automating aspects such as complaint investigation and analysis, Woveon enables companies to strategically take control of their customer interactions – to provide the best customer experience, audit for compliance and maximize revenue.

To learn more, request a demo today or follow us on @woveon on Twitter.

Woveon named Best AI Startup at GITEX DTCM Future of Tourism Challenge

DUBAI – October 17, 2018 – Woveon, a conversational technology for customer intelligence wins the award for Best AI startup in the DTCM Future of Tourism Challenge at GITEX Technology Week in Dubai.

The Futurism of Tourism Challenge was launched by the Department of Tourism and Commerce Marketing (DTCM) with its partners Emaar Hospitality Group and Atlantis Hotel, to support the growth in the tourism industry. The aim was to find new technologies that provide more inclusive experiences for visitors through itinerary planning, and can support the increase in tourist attraction openings.

Woveon presented an AI-assisted itinerary planner to support conversations on Dubai Tourism’s website and app. Using a visitor’s historical conversational, transactional and behavioral data from multiple systems and channels, Woveon is able to provide a highly personalized itinerary based on their interactions with the organization.

Dubai Tourism is currently exploring a PoC with Woveon to roll out their technology to provide better, more personalized itinerary suggestions and conversations with their visitors.

woveon gitex best ai startup futurism tourism

About Woveon

Woveon is a conversational technology that absorbs and analyzes billions of conversations, giving an organization unrivalled business intelligence to win in the market. By prioritizing customer inquiries with artificial intelligence and automating aspects such as complaint investigation and analysis, Woveon enables companies to strategically take control of their customer interactions – to provide the best customer experience, audit for compliance and maximize revenue. To learn more, go to www.woveon.com or follow @woveon on Twitter.

Conversational Technology Startup Woveon launches out of the Entrepreneurs Roundtable Accelerator

NEW YORK – September 26, 2018 – Woveon is one of the 13 companies launching out of the Entrepreneurs Roundtable Accelerator today. This is the 15th ERA class, with previous classes combined to have 165 startups and a total of more than $2 billion market capitalization.

Woveon is a conversational SaaS platform that produces AI-powered conversational business intelligence for agents in real-time. It gathers a customer’s conversational, transactional and behavioral data from communication channels and internal systems across the business to create suggested responses that are personal, yet revenue-generating for the business.

Currently, Woveon is in technical diligence with a large players in the financial services industry across APAC and intend to start several Proof of Concepts in the next few months.

“ERA was very helpful in helping us focus our product and messaging for the financial services market” says CEO and co-founder, Adam Rawot. “We now have a good pipeline of financial services firms.”

woveon founders era accelerator nyc

About Woveon

Woveon is a conversational technology that absorbs and analyzes billions of conversations, giving an organization unrivalled business intelligence to win in the market. By prioritizing customer inquiries with artificial intelligence and automating aspects such as complaint investigation and analysis, Woveon enables companies to strategically take control of their customer interactions – to provide the best customer experience, audit for compliance and maximize revenue. To learn more, go to www.woveon.com or follow @woveon on Twitter.