Single Customer View
Of all your important customer messagesPrioritize
Enterprise Single Customer View
To resolve the millions of conversations and customer interactions giving your teams endless headaches, Woveon pulls together all the emails, chats, SMS, phone and social messages into one place using AI and machine learning. Result: We connect all the relevant conversations and topics about a customer into one single customer view. Now you have all the messages you need to deal with prioritized.
1
2
3
Customer Dashboard
Woveon acts as the single view of all customer behavioral, interaction and conversation data. From system notifications, updates and invoices to direct conversations with the business from SMS, telephones, emails and other integrated systems, we connect it all into one single customer view.
Teams no longer need to spend hours connecting past customer conversations and transactions together. When a customer contacts via live chat or phone, there is an entire journey from start to completion of the customer interactions, what was said, who, when and why. Prioritize.
Relevant
In our single customer view, you’ll be able to see the customer profile and behavioral data merged from different conversations and systems in your organization. We organize and connect all the relevant customer notifications, invoice emails, user updates all the way to customer SMS, phone, live chat, emails and social messages.
Millions of customer conversations are stitched together seamlessly. Using our unique Woveon AI and ML technology, we connect all the relevant conversations that will help your teams solve that problem faster and reduce the time to discover the right information about the customer at the right time – faster sales and automated marketing.
For Enterprise users who are overwhelmed with customer conversations, Woveon pulls together all the emails, chats, SMS, phone and social messages into one place using AI and machine learning. Our single customer view interface revolutionizes the way teams can generate segmented customer data for building brand loyalty, increase sales conversions and reduce the time to respond. Using AI and Machine Learning, Woveon learns as your team takes on more customers.