DUBAI – October 17, 2018 – Woveon, a conversational technology for customer intelligence wins the award for Best AI startup in the DTCM Future of Tourism Challenge at GITEX Technology Week in Dubai.
The Futurism of Tourism Challenge was launched by the Department of Tourism and Commerce Marketing (DTCM) with its partners Emaar Hospitality Group and Atlantis Hotel, to support the growth in the tourism industry. The aim was to find new technologies that provide more inclusive experiences for visitors through itinerary planning, and can support the increase in tourist attraction openings.
Woveon presented an AI-assisted itinerary planner to support conversations on Dubai Tourism’s website and app. Using a visitor’s historical conversational, transactional and behavioral data from multiple systems and channels, Woveon is able to provide a highly personalized itinerary based on their interactions with the organization.
Dubai Tourism is currently exploring a PoC with Woveon to roll out their technology to provide better, more personalized itinerary suggestions and conversations with their visitors.
Woveon is a conversational technology that absorbs and analyzes billions of conversations, giving an organization unrivalled business intelligence to win in the market. By prioritizing customer inquiries with artificial intelligence and automating aspects such as complaint investigation and analysis, Woveon enables companies to strategically take control of their customer interactions – to provide the best customer experience, audit for compliance and maximize revenue. To learn more, go to www.woveon.com or follow @woveon on Twitter.