Conversation Compliance
SMS, Phone, Email, Chat, SocialRegulatory or Governance
What is an Enterprise Compliance?
Woveon helps organizations fulfill their regulatory and fiduciary duties to report on all matters of conversational risk. We enable this with minimal effort. Messages in emails, chats, SMS, phone and social customer messages can be easily traced, identified for any customer. Result: Save time managing compliance by monitoring the millions of customer conversations.
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Woveon pulls and creates a discovery view for compliance of all the customer messages, stitched together based on topic and similarity.
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Audit the entire customer conversation with the organization. Pull relevant data matches and related topics with the clients – all customer facing systems and internal backend systems can be connected.
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Pull in support, sales, marketing and legacy back-end systems for customer tracking.
Investigation
Powered with our unique Woveon Engine and AI technology, we can trace and isolate to a specific or group of customers, and also forecast issues before they happen. We can process through millions of customers conversations from multiple channels to identify, prevent, resolve and monitor customer and organizational risks.
Teams no longer have to spend hours to investigate, go through past conversations across different communication channels to identify and report on specific customer issues. You know how every time you have to dig through hundreds of emails and conversations to find out what happened and then figure out how to report for compliance appropriately, well Woveon helps monitor and trace through the mountains of customer histories and interactions with your business, in fact, your compliance team will love that fact you know them better now!
Risk Management
Use Woveon to manage AML (Anti Money Laundering) and consumer fraud from customer interactions across phone, SMS, chats, emails and social channels. Meet regulatory and compliance obligations by using Woveon to monitor and report on at-risk conversations and mine through the millions of customer conversations analyzed to produce the optimal report about the customer at the right time.
Our unique Woveon API future proofs your organization with future communication channels for reporting, such as new social media platforms and new messaging protocols. We can integrate with your existing communication VOIP systems, backend phone or SMS channels and in-house systems and solutions to create a powerful customer conversation compliance backend.
For Enterprise users who are overwhelmed with customer conversations, Woveon pulls together all the emails, chats, SMS, phone and social messages into one place using AI and machine learning. Our single customer view interface revolutionizes the way teams can generate segmented customer data for building brand loyalty, increase sales conversions and reduce the time to respond. Using AI and Machine Learning, Woveon learns as your team takes on more customers.
