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Katherine Blizard
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An interview with Katherine Blizard who has worked with over 1000+ business owners. Take a deep dive into customer service and how business owners are able to get a competitive edge using some very simple tips and ideas.
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[av_testimonial_single src=’3350′ name=’David Dinh’ subtitle=’Head of Growth & Operations @ Woveon’ link=’https://www.linkedin.com/in/daviddinh/’ linktext=’Linkedin’]
Interviewer:
Experience in Product Development, CMO, Enterprise Product Management and Customer Service. David has been instrumental in creating product strategies and roadmaps for several startups and businesses, in the SaaS, healthcare and customer service space. Currently David also overlooks marketing and works closely with the growth marketing teams on customer acquisition strategies and channels.
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[av_testimonial_single src=’4310′ name=’Katherine Blizard’ subtitle=’Business Advisor’ link=’http://realise.business’ linktext=’Realise Business’]
Guest:
A multiple business award winner, including Wentworth Courier Business of the Year 2008-13, Restaurants & Catering NSW Winner 2009-2011, 2014, Restaurants & Catering National Winner 2012-2013, and the National Telstra Women’s Business Awards Finalist 2010; Katherine built her business Ampersand into a brand that was renowned for its customer service excellence. Contact her on (02) 9545 5900
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of the interview transcript.
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Katherine Blizard
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Learn from an industry expert, Katherine Blizard, about her role at Realise Business and how she helps business owners navigate the world of customer service. Great tips on the competitive edge through world class customer service to the common pitfalls and tips for business owners to succeed at customer service.
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[av_heading tag=’h2′ padding=’20’ heading=’Understand your customers’ color=’custom-color-heading’ style=’blockquote modern-quote’ custom_font=’#000000′ size=’40’ subheading_active=” subheading_size=’15’ custom_class=” admin_preview_bg=” av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=”][/av_heading]
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Using AI and Machine Learning, Woveon learns as your team takes on more customers. With every increase in customer conversation, the system can better produce suggested responses that help with converting leads, boosting customer satisfaction and putting out potential problems before they happen.
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[av_heading tag=’h2′ padding=’20’ heading=’Centralised communication’ color=’custom-color-heading’ style=’blockquote modern-quote’ custom_font=’#000000′ size=’40’ subheading_active=” subheading_size=’15’ custom_class=” admin_preview_bg=” av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=”][/av_heading]
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Woveon bring together the millions of customer phone calls, emails, sms, social and chat messages for business owners so they can deal with the inefficiencies handling customers waiting for the business waiting for a response.
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[av_heading tag=’h2′ padding=’10’ heading=’Next release’ color=’custom-color-heading’ style=’blockquote modern-quote modern-centered’ custom_font=’#ffffff’ size=’40’ subheading_active=’subheading_below’ subheading_size=’15’ custom_class=” admin_preview_bg=’rgb(241, 241, 241)’ av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=”]
Find out about our next generation of Woveon’s customer service solution powered by powerful AI and Machine Learning.
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