Track and report on multichannel behavioral, interaction and conversation data. Identify and measure the most effective customer channels and implement changes to optimize for sales, inquiries or marketing.
Create powerful dashboards for all the customer conversations coming in for sales, marketing, and support. Consolidate external analytics and reports using the Woveon API, IT departments no longer need to spend days connecting past customer conversations and transactions from different channels. When a customer contacts via live chat or phone, there is an entire journey from start to completion of the customer interactions, what was said, who, when and why.