Single Customer View - Perform at Peak Efficiency

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Single Customer View
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Don’t let multiple channels, teams and systems slow you down. See conversational, transactional and behavioral data all in one place.

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The single customer view is a holistic profile of a customer, created from aggregated data points within an organization’s systems and channels. In one place, you can see a given customer’s conversational, transactional and behavioral data. From a phone conversation record, to which pages they browsed, to what products they have bought before, everything is on the one screen.
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Using AI and machine learning technology, the information on the single customer view changes dynamically as a customer conversation changes from one topic to another. This means that the agent responding is always aware of the context needed to resolve a customer’s problem, or seize a revenue opportunity.

If a customer wants help resolving an account issue, the profile would display the relevant account details from a CRM. If the conversation moves towards tracking a package, the single customer view would display tracking details and order history from a shipping system. The system learns as the company grows, and will get better at deciding what information is most crucial to display for faster, more personalized and revenue-generating communications.
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Speak to one of our conversation technology experts and we’ll show you how we increased revenue by 30% and reduced response times by 80%.
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Empower teams to work more efficiently and accurately with all customer information in one place – past transactions, conversations and behaviors.

Woveon is able to stitch together disparate profiles across systems, match profiles with associated conversations and cross-analyze with other relevant information all on one platform.
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Speak to one of our conversation technology experts and we’ll show you how we increased revenue by 30% and reduced response times by 80%.
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