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Handy Tips for Compiling a Lead Generation Strategy Using Woveon

With the lead generation techniques which keep emerging in the corporate world, companies, businesses and organizations across the globe are using new and improved techniques for their promotion and to increase their sales. Businesses tend to try their hand at new strategies to find out which one works best to increase the profit and revenue […]

Top 10 Customer Experience Management Trends to Learn From

Customer experience has always been a complex topic because of technology’s accelerated growth. The myriad of channels through which your business can serve the query of a grievous customer has evolved beyond the simple phone call into an interwoven network of phone call centers, social media management, chatting and emailing. The customer is now used […]

Consequences of Ineffective Management of Blended Channels

Better Customer Experience = More Business The management of blended channels can sometimes become the Achilles’ heel for many businesses. Instead of providing them with good returns, bad management of blended channels will result in soured customer service and experience. It has been estimated that bad customer experience is costing $120 Billion dollars to Australian businesses […]