When you’re working online, targeting the right audience is your main concern as it goes hand in hand with your success. A business that is unable to reach its target audience doesn’t just experience lower visibility on the internet, it also has to face failing or lagging sales and a waste of resources since it is unable to utilise them effectively.
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For this reason, being aware of the target market is necessary to ensure that you’re optimising everything according to it. However, due to the vast nature of the internet, you cannot always guarantee that you’re reaching the right target audience. On the other hand, if you’re spending more time questioning whether or not you have successfully managed to reach the right audience, you might want to consider providing predictive customer services. To make things easier for you, let’s take a closer look at the points which identify the who, what, where and why in this scenario.
Who is your Target Audience?
Before you start out, you need to know who your target audience is. Consider this aspect much like you would when you’re building a physical, retail outlet. While you might be thinking that your products are meant for tech savvy individuals, elaborate on it further. Consider the age group of this target market. Take the location into consideration.
Gender and income level also make an impact here. By taking the time to define your target market properly, you’re going to improve your chances of reaching out to them. Keep in mind that niche target markets are just as challenging to reach out to as broad target markets, even with predictive customer services. It might take you some time to find your balance here but it is not impossible.
What Do You Want?
Here, you need to assess what your business’ aims are and the reason behind your need for better target marketing.
- Do you want to find out if you’re meeting their needs?
- Do you want to expand your offerings?
- Do you want to maximise sales?
- Do you want better growth?
- Do you want to tap into a new market?
- Do you want better exposure?
Whatever your reasoning is, you need to make sure that it aligns with the wants and needs of your target market. For example: If you’re a start-up, you’re going to want better exposure and growth as well as better sales. Resources are also limited in such scenarios. For this purpose, identifying your target market can ensure that not only are your resources properly utilised, but that your marketing is also on point, which results in more sales. Making use of predictive customer services also becomes easier as the target audience and your goals align.
Where is Your Target Audience?
If the crowd doesn’t come to you, you might have to go to the crowd. However, the Internet has made it easier for businesses to function on an almost global level. Nonetheless, for many businesses, this can be a defining feature for their services.
For example: Amazon considered that its target market was everywhere in the US so when it launched as an online marketplace, it provided shipping and more on a national scale. Eventually, using predictive customer support, Amazon understood the potential to tap into other markets and expand the business along with the services. This is why we now have Amazon Prime, Amazon Kindle, Amazon Fresh, Amazon Go and more.
Another example of going where the crowd is, includes Snap Chat. They knew their target market and they knew they were everywhere. With the launch of a simple app, they became accessible to millions of users, ranging in age and spread out across the globe.
Why Predictive Customer Support?
One of the biggest ways through which you can identify your target market and its growth is with the help of predictive customer support. Your target market will grow with your business and their needs and wants will change over time. In order to provide them with the right services and ensure proper growth, you will need to make use of predictive customer services. Businesses that don’t meet the wants and needs of their clientele cannot remain at the top of the game if their marketplace changes.
For example: Take a look at the history of Kodak. The first commercial camera and picture company, Kodak had global success with an extremely wide target market. However, when technology started expanding from print to digital, Kodak didn’t take it seriously. All data showcased that the time to go digital was approaching and as more and more consumers begin opting for digital cameras, Kodak’s target market started to shrink.
Eventually, by the time that Kodak had to close its doors, the target market it had previously catered to, no longer existed. Digital cameras were everywhere and film photography was virtually obsolete.