Conversational Technology Startup Woveon launches out of the Entrepreneurs Roundtable Accelerator

NEW YORK – September 26, 2018 – Woveon is one of the 13 companies launching out of the Entrepreneurs Roundtable Accelerator today. This is the 15th ERA class, with previous classes combined to have 165 startups and a total of more than $2 billion market capitalization. Woveon is a conversational SaaS platform that produces AI-powered […]

Airlines download brochure

[av_section min_height=” min_height_px=’500px’ padding=’no-padding’ shadow=’no-border-styling’ bottom_border=’border-extra-arrow-down’ bottom_border_diagonal_color=’#333333′ bottom_border_diagonal_direction=” bottom_border_style=” custom_arrow_bg=’#ddf2ff’ id=” color=’main_color’ custom_bg=” src=’https://www.woveon.com/wp-content/uploads/2018/06/airline-conversation-analytics-data-messages-customer.jpg’ attachment=’4895′ attachment_size=’full’ attach=’scroll’ position=’top center’ repeat=’stretch’ video=” video_ratio=’16:9′ overlay_enable=’aviaTBoverlay_enable’ overlay_opacity=’0.6′ overlay_color=’#000000′ overlay_pattern=” overlay_custom_pattern=” av_element_hidden_in_editor=’0′] [av_heading heading=’Connecting Customer Touch Points’ tag=’h1′ style=’blockquote modern-quote modern-centered’ size=’40’ subheading_active=’subheading_below’ subheading_size=’30’ padding=’0′ color=’custom-color-heading’ custom_font=’#ffffff’ av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” admin_preview_bg=’rgb(34, 34, 34)’] Reach, engage and […]

Know Your Customer, Like You Know Your Friends

Guest Post by Parker Hathaway I was in a conversation with friend this week. He’s an avid murder mystery and investigative reporting fan. He loves shows like Making of a Murderer, 60 Minutes, 20/20, and True Detective. I asked him if he was a podcast fan. He said he wasn’t. With a grin, I leaned in and said, “I’m […]

‘Hire’ This Article About Milkshakes If You’re Struggling To Understand Customer Needs

Guest Post by Gaston Viau How the Job-To-Be-Done theory can help you understand consumer behaviors and provide you an innovation compass There are zillions of words written about how customer centricity leads companies to success. However, the “customer-centric” term is sometimes misused as a catchall for customer feedback or customer satisfaction results, but making people […]

What are the Best Strategies to Ace Customer Engagement

Guest Post by Shane Barker No matter what field you work in, customer engagement is just as essential as lead acquisition. In fact, 68% of marketers today say that their companies compete on the basis of customer experience. However, many marketers still struggle with figuring out the best ways to keep their customers engaged; holding the attention […]

Build Customer Empathy by Listening to Their Stories

Guest Post by Demian Borba Whenever I start a conversation with someone, I think about how I can best connect with that person. Sharing stories is an excellent way in. Stories not only reveal details about the storyteller, they allow you to connect on an emotional level. In fact, the connection may go even deeper. […]

“Always Start With The Customer Experience, Not With The Technology” Former Apple CEO John Sculley Shares The Secrets Of Steve Jobs’ Success

Guest Post by Yitzi Weiner at Authority Mag We had the pleasure to have a conversation with Jon Sculley, the former CEO of both Pepsi and Apple Thank you so much for your time. You have been at the helm of two legendary companies, Pepsi and Apple. Do they have a common denominator? Can you break […]

The Conversational Gap Model – A Personal Journey to Conversational Commerce

Guest Post by Paul Sweeney Many years ago a Chilean gentleman named Fernando Flores developed an interaction model that modelled workflows as conversations. At it’s core was the concept that there were four distinct phases to a conversation, but that in general, organisations did not model these phases accurately or with enough granularity. It was […]

Reaching Consumers Through Social Media Conversations

Marketing and social media should be best friends. They have to be for most products and services to reach a mass market of any significance at a relatively low cost. I’m a ‘supermarketaholic’ and enjoy visiting the biggest store close-by. Walking the lanes recently was both nostalgic and different. Nostalgic because I know this experience will change in […]

5 Marketing Automation Strategies to Increase Profits

While the concept of automation has been around since the beginning of the industrial age, its presence in today’s economy seems to be growing at record speeds. New technologies, combined with a better understanding of how they work, have allowed business of all types to grow in ways previously thought impossible. One of the more […]