Navigating Your Way Past The “Trough Of Disillusionment” For Artificial Intelligence In Customer Experience

Guest blog by Steve Nuttall The hype around Artificial Intelligence technologies is at its peak. According to the 2017 Gartner Hype Cycle, emerging technologies such as deep learning, machine learning and virtual assistants are at the “peak of inflated expectation”. Cognitive expert advisors have passed this peak and are now descending towards the “trough of […]

Woveon works with an Australian retail bank to provide an AI-assisted Digital Concierge

SYDNEY – February 14, 2020 – One of the largest retail banks in Australia has a new tool to improve customer onboarding experience across their physical and digital channels. In a proof of concept, Woveon has deployed a solution that creates an architecture for a digital concierge for customers in personal, business and wealth banking […]

Woveon named Best AI Startup at GITEX DTCM Future of Tourism Challenge

DUBAI – October 17, 2018 – Woveon, a conversational technology for customer intelligence wins the award for Best AI startup in the DTCM Future of Tourism Challenge at GITEX Technology Week in Dubai. The Futurism of Tourism Challenge was launched by the Department of Tourism and Commerce Marketing (DTCM) with its partners Emaar Hospitality Group and […]