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What are the Top Customer Service Strategies that Create Loyal Customers?
In a world where the competition is only a stone’s throw away, customer service really is the new marketing. Today, customers have access to an endless amount of information about your business, and research shows that they’re ready and willing to switch to your competitors at any moment if you don’t have fantastic customer service. […]
Inspiring Companies that Demonstrated World-Class Customer Service
When it comes to customer service, a few companies tend to stand out in accessibility, speed, and knowledge of the representatives. I will be taking you through the highest-ranking companies from various industries and uncovering what they do to keep their customers so satisfied and loyal to their brands. So stick around and let’s unveil […]
Try This Digital Transformation Checklist, To Ensure Your Project Is Working Perfectly
A digital transformation takes a lot of hard work and you can’t expect it to happen overnight. Many businesses tend to be so rigid in their ways that they find it difficult to transition to digital media. For them, the digital transformation can be very problematic. When you’re considering a digital transformation, don’t just consider the […]
Team
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6 Questions You Should Ask Before Executing Your B2B Campaign
Many businesses in Australia and abroad fail to build a long-lasting relationship with a B2B marketing company. The reason given for this by most business owners is that they couldn’t find a B2B marketing company that understood the pains and struggles they’ve already had to deal with. Do you know why most businesses in Australia […]
Management Guide to Digital Transformation
Digital transformation is now the inevitable need of organisations, especially small start-ups in the Australian economy. Any business that strives to opt and establish new and advanced technological advancements, create an innovative vision, outline a digital roadmap, and wants to achieve maximum transformation, by adapting the digital advancements, must go through many stages to accomplish […]
9 Superb Ways to Delight Customers Without Putting in Too Much Time
As the saying goes, it is 5 times more expensive to sign up new customers than to keep existing customers. This simple economic idea should encourage businesses to focus most of their energy on keeping their existing customers extremely happy. But what are some simple and cost-effective ways to improve customer loyalty and satisfaction? There […]
7 Customer Service Skills Your Customer Support Team Needs to Have
Looking for a job in customer service? Looking to hire new customer service representatives? When it comes to service, there are certain customer service skills every representative must master. They make customer interactions quicker, uplifting, and successful. So stick around and let’s find out what makes these customer service representatives so successful. Learn how Conversational Technology works, […]
7 Lies About Customer Experience
Customer experience includes everything the customer goes through when dealing with the company. However, it is still a poorly understood concept for most people, and a number of lies are frequently heard about it. Some of the Biggest Lies About Customer Experience 1. Customer experience doesn’t matter There are still many people who think that […]