A must-read guide for enterprises with billions of conversations and millions of customers. Enterprises are much more overwhelmed with conversations than ever before. Not only do they have to actively respond to customers over a myriad of channels like email, phone, social and livechat, they’re expected to give personal, relevant and fast responses. To tackle […]
Good customer service is an aspect that every business has to focus on and it can make all the difference. With such extreme competition in the market, your customer services can be the reason why your customers keep coming back to you again and again. One of the biggest qualms that customers have is the […]
We’ve been in the go to market space for over 15 years and have seen countless enterprise projects who fail to adequately engage and interact with their customers online, especially in the last 5 years over social media. Guide to Fine Tuning Customer Conversation on Social Media Here are some tips that will help you […]
Whether your business has just been launched or has been successfully working for a while, long term success is highly dependable on customer’s trust. The increase or decrease of customer’s trust on your business can have a major impact on the profit and loss of your company. This is the reason why it is important […]
Successful businesses around the world have started relying on mobile marketing for extending their reach to the increasingly growing market segment of mobile phone users. In today’s world, the importance of technology can’t be denied and business owners can’t afford to miss out on these advancements. Mobile marketing can assist you in fulfilling most of […]
Many B2B organisations operate with the perception that selling their services or products at the lowest possible rates will make them successful. This approach may very well bring them success for a while, but once a competitor comes up with a better price or a better product, then the company becomes vulnerable and its products […]
What is CRM or Customer Relationship Management? CRM (Customer Relationship Management) allows your business to enhance your service and sales operations by sharing vital information throughout your company. CRM is a beneficial system that focuses on enhancing relationships with current customers, attracting potential customers, and retaining existing customers. This software also enables you to collect, organise, […]
It’s a no-brainer that we no longer interact with customers the same way we did face-to-face in brick and mortar. With customers increasingly using social media, apps and websites to shop and browse, they are being empowered with more information and more choice. With so much choice available to the customer, it really boils down […]
