Guest Blog By Cassie McInnes That is a very good question! The answer is yes, and no. I’ll explain why. Why the meaning of customer service and experience hasn’t changed The description of ‘customer’, ‘service’ and ‘experience’ remains the same in the dictionary: Customer: Someone who buys goods or services from a business or a […]
Customer service is an extremely important part of a business. Your product is what catches your customers attention, and your service is what keeps them loyal. A strong company will already have great customer relationships. But a smart company will always be asking “What is good customer service?” If you are not constantly on the […]
Customer service, the faces behind the business. When hiring customer service representatives, it is important to look for people that will represent your company well. They are one of a few direct contacts that your customers will get. Because of this, it is extremely important to leave a good impression. Having friendly and helpful service […]
The one key area that you need to look at when you want to run a successful business is ensuring that you can keep your clients happy. When your clients are happy they will look at your lead generation, customer service and marketing efforts as a source of validation that all the hard work your […]
Our world, filled with viral videos, constant facebook and twitter updates, and an unimaginable amount of snapchats being sent out, requires companies to be more responsible for their customers. With the click of a button a company’s reputation can be put to the test with millions of people viewing their services and interactions online. The […]
Guest post by Catherine DeVrye ‘We better pay attention to the future because that’s where we’ll spend the rest of our lives’ – Arthur C Clarke Much has changed in the field of customer service since I first wrote a best-selling book titled ‘Good Service is Good Business’. But one thing has not changed. The […]
More than 75% of customer-company interactions now occur online. Customers are continuously reaching out to companies over social media. Marketing teams that originally focused just on marketing over social media are now responsible for the customer service interactions. Customers constantly interact with these companies and expect quick meaningful responses. Here are some great examples of […]
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