Guest post by Catherine DeVrye ‘We better pay attention to the future because that’s where we’ll spend the rest of our lives’ – Arthur C Clarke Much has changed in the field of customer service since I first wrote a best-selling book titled ‘Good Service is Good Business’. But one thing has not changed. The […]
More than 75% of customer-company interactions now occur online. Customers are continuously reaching out to companies over social media. Marketing teams that originally focused just on marketing over social media are now responsible for the customer service interactions. Customers constantly interact with these companies and expect quick meaningful responses. Here are some great examples of […]
When it comes to customer service, a few companies tend to stand out in accessibility, speed, and knowledge of the representatives. I will be taking you through the highest-ranking companies from various industries and uncovering what they do to keep their customers so satisfied and loyal to their brands. So stick around and let’s unveil […]
Looking for a job in customer service? Looking to hire new customer service representatives? When it comes to service, there are certain customer service skills every representative must master. They make customer interactions quicker, uplifting, and successful. So stick around and let’s find out what makes these customer service representatives so successful. Learn how Conversational Technology works, […]
Customer experience includes everything the customer goes through when dealing with the company. However, it is still a poorly understood concept for most people, and a number of lies are frequently heard about it. Some of the Biggest Lies About Customer Experience 1. Customer experience doesn’t matter There are still many people who think that […]
When it comes to the customer support of a business, it is surprising that not a lot of businesses have it covered. It is possible that after painstakingly building a business over the years, just a few bad customer experiences can lead to the downfall of the product. If you’re in such a scenario, you […]
Customer service is often thought of as a not so important part of the business. They simply talk to angry customers, right? Today, the importance of customer service is at an all time high. Customers are so easily connected over the internet, and your competitors are a mere click away. Your company must offer superb […]
Every entrepreneur wants their business to succeed, and the only way to do that is by driving customers to your business. It doesn’t matter what type of business you are running, all of them are dependent on the same thing: traffic. If you want success for your business, only your clients can provide you with […]
Guest blog by Jemma Martin Customer service is subjective. It’s no longer about responding in the ‘right’ way. There is no such thing. It’s about having the ability to be agile enough to facilitate the right answer in the right moment. Because every customer will want something different, depending on the product, the medium, the […]
In a world that is so well connected and competition only a click away, customer service is an ever increasingly important aspect to your business. Robert Adams, a serial entrepreneur describes the importance of customer service as, “Anyone who is serious about making considerable headway in business needs to understand why customer service is so […]
