When someone mentions a retail store, you’ll most probably imagine a building, amidst a crowd of parked cars. A clear picture of aisles and aisles of different products will cross your mind. And then you would also imagine some of the other shoppers you’re likely to meet there. This might ring true for many people […]
One of the keys to maintaining a thriving business is a steady customer base. The Pareto principle states that 80% of business comes from only 20% of customers. This exemplifies the importance of your customer loyalty. Add to this the fact that the cost of attracting new customers is almost 6x’s more expensive and you […]
Want to know the top 5 traits of highly motivated and successful employees? Want to know where to start looking to ensure you have hired an A+ team? Summarized from various leadership conferences, case studies, and networking with rectuiters, I will save you weeks and months of anguish with the top list of qualities that […]
“These days, offering a great product or service, even if it’s at the best price, may not be enough to win and retain customers. The modern customer has come to expect excellence in customer service and it seriously impacts their purchasing decisions. For instance, research shows 55% of consumers are willing to pay more for […]
Today’s customer service landscape is changing faster than the blink of an eye and businesses which continue to stay out of the loop – perhaps out of ignorance, arrogance or a combination of them both – are doomed to get phased out of existence by other competitors that manage to keep up with the pace. […]
Among the many things that a business needs to keep an eye on, predicting customer needs is one of the most important. Smarter customers have higher expectations and a business that wants to grow has to be able to not only meet these expectations but also predict them. Having predictive customer services might appear tricky […]
The one key area that you need to look at when you want to run a successful business is ensuring that you can keep your clients happy. How can you manage such a thing? Well, by making sure that your clients are successful, and that isn’t always possible. There are many businesses that struggle to […]
Multi-channel is the future. Recently, a survey involving a thousand consumers was conducted to study into consumer shopping habits. Of the thousand surveyed consumers, 80% preferred having a choice of shopping in store, by telephone or online. There was a time when all the power in a customer-seller relationship was with local shops. A customer […]
Living in a time where we are so surrounded by technology, we would think that it makes sense that companies would start to take online information and use it to their advantage. Businesses around the world are using customer analytics to drive up profits and keep customers happy. But what is customer analytics? Customer analytics […]
Looking for some quick and easy tips to improve your online marketing strategy? Look no further. Customer service, a once again focused upon aspect in the business world, can improve your marketing with a few simple tricks. Stick around or read 7 Online Marketing Strategies to Maximize Website Visits, The Art of Killing Digital Advertising […]
